Front Office Team Leader
İşin təsviri
Department: Front Office
Responsibilities:
- Support the Front Office Manager in overseeing the front office department, ensuring high levels of team engagement.
- Conduct regular team meetings and provide ongoing training and development.
- Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
- Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
- Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
- Prepare and review daily reports, including occupancy, revenue, and guest feedback.
- Innovate ways to improve guest experience and operational efficiency.
Requirements:
- Proficiency with hotel property management systems, particularly Opera and Micros (preferred).
- Strong supervisory and managerial skills.
- Previous experience in a similar role in the hospitality industry preferred
- Excellent communication and interpersonal skills
- At least 2 years of work experience
- Language skills: Azerbaijani, English
- Strong organizational and multitasking abilities
- Additional education in hospitality is a plus
Employee Benefits:
- Meals provided at the staff cafeteria;
- Voluntary medical insurance;
- Discounted hotel stays across Hilton not just for you but also your family and friends from the day you start!
- Discounts at multiple hotels and SPA centers under TABIA Group;
- Participation in training and development programs.
Interested candidates are requested to send their CVs to the e-mail address in the Apply for job button with the subject line “Front Office Team Leader”.
