CX Specialist
İşin təsviri
- Identify customer needs and provide solutions or recommendations.
- Develop and implement customer experience strategies, map the customer journey, and identify areas for improvement.
- Analyze customer feedback, surveys, and data to gain insights and drive positive change.
- Plan and conduct research studies using various methodologies to gather qualitative and quantitative data.
- Work closely with product owners, and data analysts to analyze the customer behavior patterns.
- Design and analyze Customer Journey Maps to help the product team find out the pain points and possibilities to improve each contact made by customer
- Clearly communicate research findings and recommendations to various stakeholders, including presenting insights in a compelling and understandable manner.
- Stay informed about industry trends, best practices, and competitor offerings to contribute to the ongoing enhancement of customer experience research techniques.
- Train and support other team members on customer service best practices and lead initiatives to improve customer satisfaction.
Requirements
- A customer-centric mindset, adaptability, and the ability to advocate for the customer’s perspective within the organization.
- Analytical skills for understanding market data and customer behavior.
- Strategic thinking and the ability to develop and execute plans.
- Familiarity with agile, customer development methodologies
Skills
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making capabilities.
- Proficiency in handling and resolving conflicts.
- High level of empathy and customer orientation.
- Ability to multitask and manage time effectively.
Education & Specialization
- Bachelor’s degree in Business Administration, Economy, Marketing, or a related field.
Interested candidates can apply via the link in the Apply for job button.
